First : privacy policy
First: Privacy Policy
Sahm Al-Hadath Establishment for Exhibitions and Conferences Organization
At Sahm Al-Hadath Establishment for Exhibitions and Conferences Organization (“we”, “the establishment”), we are committed to protecting the privacy of our users when using our ticketing and reservation services. This policy explains how we collect, use, store, and share personal data in accordance with the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).
1. Data Collected
Data voluntarily provided by the user, such as name, mobile number, email address, national ID, and payment information.
Data automatically collected, such as IP address, device type, and usage information.
2. Purpose of Data Collection
We use the data to provide ticketing and reservation services, communicate with customers, enhance user experience, and comply with legal and regulatory obligations.
3. Data Retention and Security
Data is stored in secure systems within the Kingdom and retained only for the duration necessary to fulfill the purpose for which it was collected. Technical and organizational safeguards are applied to protect it from unauthorized access.
4. Data Sharing
We may share data with service providers (such as payment gateways) or official authorities if required by law. Data will not be transferred outside the Kingdom unless in full compliance with the Personal Data Protection Law.
5. User Rights
Users have the right to request access to, correction of, or deletion of their personal data, or to object to its processing by contacting the establishment through official communication channels.
6. Cookies
Our website uses cookies to enhance user experience. Users can adjust their browser settings to disable cookies if desired.
7. Policy Updates
This policy may be updated periodically. Any major changes will be announced through our website.maintaining control over your content.
Second : Return and Exchange Terms
These terms outline Sahm Al-Hadath Establishment for Exhibitions and Conferences Organization’s policy regarding ticket and reservation returns or exchanges made through our website, in accordance with the regulations of the Saudi Ministry of Commerce and the Consumer Protection Law.
1. Cancellation by the Customer
Customers may request to cancel their ticket at least 73 hours before the event date. A refund will be issued after deducting an administrative fee not exceeding 25% of the ticket value, within 14 business days. Alternatively, a discount code may be issued for future use.
2. Exchange or Rescheduling
Customers may request to change the event date or exchange the ticket up to 72 hours before the event. Any price difference or additional service fee will be borne by the customer.
3. Event Cancellation by the Organizer
If the event is canceled by the organizer, customers are entitled to a full refund or may use their ticket for an alternative event.
In the case of postponement, customers will be notified and may choose to accept the new date or request a refund.
4. Exceptions
Tickets that have been used or whose date has passed.
Promotional offers or tickets clearly marked as non-refundable.
Cancellation requests made after the specified deadlines.
5. Refund Process
Refund requests must be submitted via the official email or contact form on the website, along with the booking details. Refunds will be processed to the same payment method used, within 14 business days after approval.
6. Modification of Terms
Sahm Al-Hadath Establishment reserves the right to amend these terms in accordance with Saudi regulations. Any updates will be announced through our website.
7. Governing Law and Jurisdiction
This policy is governed by the laws of the Kingdom of Saudi Arabia, and any disputes shall fall under the jurisdiction of the Saudi courts.
Would you like me to make it more formal and suitable for a website page layout (e.g. with short paragraphs and headers styled for web publishing)?